A Focus on the User Experience
Is the payment interface simple and intuitive for the consumer to use?
Access Points are Readily Available
Are there enough billers, merchants, agents, branches, and ATMs to support consumer need to transact, cash-in, cash-out?
Network and Service Availability is High Enough
Is network coverage available, is it consistent, and is it reliably “on” when it needs to be?
System Governance is in Place
Is a pro-poor governance scheme in place for the payment system? Are licensed bank and non-bank providers treated equitably?
Next Section: Section 3: Around the World